Ordering + Shipping
Shipping Information
In stock inventory will be shipped within 3-5 business days (or sooner!). Please allow 4-6 weeks for custom orders. We will keep you in the loop along the way! Once your order has been shipped, you will receive a notification email with details about your shipment.
All shipping charges are non-refundable.
P.O. Boxes
Unfortunately, we aren’t able to deliver to PO Box addresses, so please ensure you provide a physical address when you place your order. If a PO Box address is entered at checkout, we will reach out to you to arrange an alternate shipping address.
Gift Orders
Our products make great gifts! To send your order as a gift, please let us know by writing “Gift” in the notes section of your Cart. We will include a gift receipt with the order and are happy to include a personalized note as well - just let us know what you’d like to say! For a special unboxing experience, we'll wrap your order with our signature Annie Digs tissue paper and bone sticker. And we'll tuck in some of Annie's favorite pup treats as well!
Custom Orders
Custom pet beds are made just for your four-legged friend, so please note that custom orders are final sale and cannot be returned or exchanged. Let us know if you have any questions about choosing the correct size or take a look at our Size Guide for more information.
Expedited Shipping
Pet beds are pretty bulky items to ship, so to keep shipping costs economical, we recommend using Flat Rate shipping whenever possible. However, if you need your order to arrive quickly, please get in touch with us before placing your order by emailing blair@anniedigs.com and let us know what you’d like to order, when you need your order to arrive, and where it will be shipped.
We will provide you with a shipping quote and let you know what delivery options are available.
International Delivery
We are happy to ship to pups internationally. Please shoot an email to blair@anniedigs.com with your postal code and the items you are interested in ordering so we can put together a quote just for you! Please note that import duties, taxes and fees are the buyers’ responsibility and are not included in shipping rates - we aren't able to tell you what these charges will be but if you email us, we can help guesstimate the approximate customs fees you'll be charged.
Sales Tax
We charge 6.25% sales tax on orders shipped within Texas; all other shipping destinations in the USA are not charged sales tax. International customers are responsible for all customs duties, sales tax and related fees, which are charged at the discretion of your country's customs agency.
Incorrect Addresses
Please double check that you have given us the correct shipping address! If you need to change your delivery address, get in touch with us ASAP so we can make a change prior to shipment. We do not offer replacements for items sent to addresses entered incorrectly by the customer.
If a package is returned as undeliverable because of an incorrect shipping address, or the delivery is refused, we will refund you the order total minus any shipping costs.