Returns & Exchanges

We want you to love your Annie Digs products!

Our products go through rigorous testing by a panel of experts and we stand behind the quality of every item we make. We want you to be happy with your purchase, so if something does not meet your expectations, please reach out to us with your feedback so we can make it right.

Returns

Annie Digs will accept returns or exchanges of any full price merchandise within 30 days of receiving your order. Please note that all sale items and custom items are final sale and cannot be returned or exchanged.

To initiate a return, please get in touch with us at blair@anniedigs.com and let us know your order number and what you’d like to return. We will provide you with instructions for shipping merchandise back.

Refunds are issued to the original form of payment and are processed within 7 business days of receipt of returned merchandise. You will be refunded the purchase amount and any applicable sales tax. Shipping charges are non-refundable.

Customers are responsible for paying return and exchange shipping costs, unless the item is damaged or incorrect. To avoid costly return shipping fees, please double check that you have chosen the correct size before ordering! Please see our Size Guide to find the perfect size bed. Annie Digs cannot be held responsible for items lost or damaged during return shipment, so we highly recommend customers use an insured and trackable mail service when making returns.

Damaged + Incorrect Items

We’re sorry about the inconvenience! If you were sent the wrong item or believe your product has a manufacturing defect, please send an email to blair@anniedigs.com within 7 days of receipt so we can send a replacement item to you. A replacement item will be issued, along with a complimentary return shipping label to return the faulty merchandise. Unfortunately, we are not able to repair damage caused by regular wear and tear or destructive habits such as chewing.